Terms and Conditions
Tickets sold to Australian National Academy of Music performances are subject to the following conditions of sale and to the requirements of the performance venues. By forwarding a subscription application, it is understood that you have read and accepted these Terms and Conditions. If you acquire tickets on behalf of someone else, you will be deemed to have agreed to these terms on your own behalf as an agent for them.
Subscriptions
Subscription tickets may be exchanged after Monday 29 February 2010. Exchanges are subject to availability. Tickets must be returned to Australian National Academy of Music seven days prior to the concert in question, to process the exchange.
Australian National Academy of Music will use its best to endeavour to meet your subscription ticket request. The allocation of tickets however, is subject to availability.
Subscription tickets will be sent to the ticket holder within two weeks (10 business days) of the subscription package being purchased. The tickets will delivered by mail only.
General Conditions
All transactions are in $AUD
Australian National Academy of Music Ltd
ABN: 18 067 405 190
ACN: 067 405 190
South Melbourne Town Hall
210 Bank Street
South Melbourne VIC 3205
AUSTRALIA
Telephone: 61 3 9645 7911
Facsimile: 61 3 9645 7922
Email: info@anam.com.au
Web: anam.com.au
Single Ticket and Subscription Purchases
The right of admission is reserved.
Booking fees may be applicable.
No refunds or exchanges except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Entertainment in Australia
All ticket sales are final. No refunds or cancellations will be accepted once a subscription or ticket has been been processed
Ticketmaster purchases are subject to Ticketmaster’s own terms and conditions. Please view ticketmaster.com.au for more information.
Tickets are valid only if they are purchased through the Academy Box Office or the Australian National Academy of music ticketing agent.
If you are subscribing online with a companion or group, you cannot choose different performances for each person. If you would like to choose different performances for each subscription package, you will need to purchase each package separately.
Patrons arriving late to a performance will not be admitted into the auditorium until there is a suitable break in the performance.
Australian National Academy of Music reserves the right to alter, substitute or withdraw any advertised programs, artists, venues.
Cameras and other recording devices are prohibited in the venue's auditorium. Mobile telephones, pagers and similar equipment must be switched off before entry into the venue’s auditorium.
Ticket holders enter the venue at their own risk.
The Australian National Academy of Music is not liable to subscribers for any claims, damages, compensation, losses or expenses as a result of a performance being cancelled, postponed or changed.
All patrons, regardless of age, must hold a valid ticket and occupy a seat or predetermined position (unless this has the potential to cause injury to a person).
Patrons who disrupt a performance, who are in possession of a prohibited item, or who are unable to produce valid concession identification when requested to do so, may be removed from the venue without refund of a ticket purchase.
The Australian National Academy of Music reserves the right to record, broadcast and simulcast any performance.
All patrons are responsible for their own safety and property, and for the safety and property of any person accompanying them.
If you are photographed, filmed or taped whilst attending a Australian National Academy of Music concert, you consent to Australian National Academy of Music or third parties appointed by Australian National Academy of Music photographing, filming and taping you. Australian National Academy of Music or third parties appointed by Australian National Academy of Music can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. The Australian National Academy of Music,, the third parties and anyone acquiring from them a right to use the material are not liable in any way for its use.
If you have any questions about these Terms and Conditions, please call the Academy 03 9645 7911
Prices and Discount Offers
No booking or handling fee is charged by the Australian National Academy of Music for processing subscriptions.
Australian National Academy of Music tickets are not subject to GST.
All ticket sales are final. No refunds or cancellations will be accepted once your order has been processed.
Subscriber Ticket Exchanges
Australian National Academy of Music's ticket exchange options allow you to change your ticket(s) to another subscription concert of your choice. Alternatively, you can transfer tickets to family members or friends at no extra cost, or donate your tickets back to Australian National Academy of Music and we will issue you a tax deductible receipt for the price of the tickets. If you donate your tickets we must receive the tickets at least 72 hours prior to the concert. Please enclose a stamped self-addressed envelope with your ticket exchange request.
Ticket exchanges are subject to the following conditions:
Ticket exchanges are available to subscribers only, up to seven days in advance of the concert for which you hold tickets, or the concert to which you are transferring, whichever is the earlier date;
Exchanges are only available after single tickets sales open Monday 25 February 2010.
Additional tickets
Subscribers can purchase additional tickets ordered will be ordered through ticketmaster.
How will you ensure my privacy is respected?
Your personal details will be treated with confidentiality, in accordance with the appropriate legislation and Australian National Academy of Music’s Privacy Policy.
Subscription Promotion
1) Information on how to enter and prizes form part of these terms and conditions. Any entry not complying with these terms and conditions is invalid.
2) Entry is open to residents of Australia, aged 18 and over, who purchase a subscription to Australian National Academy of Music 2010 Concert Season by Wednesday 31 March 2010. Employees and their immediate families of Australian National Academy of Music 'The Promoter' (ABN: 18 067 405 190) are not eligible to enter this promotion.
3) The Promotion commences at 9.00 am AEST on Thursday 25 February 2010 and closes at 5.00pm AEST on Wednesday 31 March 2010 ('promotion period').
4) To enter, participants must purchase a subscription to Australian National Academy of Music 2010 Concert Season either by calling Australian National Academy of Music on 03 9645 7911 Mon-Fri (9am-5pm AEST), mailing a completed 2010 Concert Season Subscription Booking Form to Subscriptions South Melbourne Town Hall 210 Bank Street, South Melbourne, VIC 3205 or online at www.anam.com.au. The person named as the subscriber will be the participant in the promotion and the recipient of any prize, irrespective of who paid for the subscription.
5) All valid subscriptions to Australian National Academy of Music's 2010 Concert Season received by 5:00pm AEST Wednesday 31 March 2010 will automatically be entered into the draw. The Promoter reserves the right to verify the validity of entries and reserves the right to disqualify any entrant for tampering with the entry process or for submitting an entry which is not in accordance with these Conditions of Entry.
6) There will be one Grand Prize draw. The draw will take place at 1.00pm AEST on Friday 2 April 2010 at the Australian National Academy of Music’s Office 210 Bank Street, South Melbourne, 3205
7) The Grand Prize is a trip for two people to see Eddie Perfect and the Brodksy Quartet perform at the Brisbane Powerhouse Theatre. Return economy flights for two people from the winner's nearest Australian capital city to Brisbane, Queensland (including all taxes). One double pass to 'Songs from the Middle' Friday 6 August 2010
8) The Grand Prize is valued at $1620.00 (the prize value is correct at time of printing).Travel must be taken between Monday 2 August and Sunday 8 August and is subject to availability. Prize winners are recommended to confirm flight dates as early as possible to ensure availability. Flights cannot be refunded for cash or transferred and cannot be used in conjunction with Frequent Flyer programs. The Grand Prize does not cover any other travel costs incurred. All components of the prize must be taken together. Airline tickets must be used in conjunction with the trip over the specified routing in the stated class of travel. Travel restrictions may apply. The prize winner and their travel companion must travel together. Accommodation, meals and tips, transfer fees, domestic travel to and from departure point and any other personal expenses and travel insurances must be paid for by the winner. If for any reason the winner is unable to accept the prize as stated, and between the dates indicated, the winner will forfeit the prize and no compensation will be given in lieu.
9) The winner will be notified by phone and in writing.
10) The winner must confirm his/her ability to accept the prize by 5.00pm AEST on Friday 30 April 2010.
11) The Promoter will publish the winner’s name on anam.com.au on Friday 2 April 2010 and in the Australian National Academy of Music’s online eNewsletter in April 2010.
12) The Promoter reserves the right to redraw in the event of any entrant not claiming a prize. If any prize remains unclaimed or forfeited through ineligibility or otherwise, the Promoter will conduct a redraw, at the same place as the original draw at 1.00pm on Friday 30 April 2010.
13) Promoter's decision is final and no correspondence will be entered into.
14) The winner agrees to the use of his/her name, image and photograph/s for publicity and promotional purposes, without compensation, and agrees that the Promoter will own copyright in any such images and photograph/s and in all material incorporating the photograph/s.
15) If for any reason this promotion is not capable of running as planned (whether caused by flight delay or cancellation, Performance delay or cancellation or any other cause beyond the control of the Promoter which corrupt or affect the administration, security, fairness or integrity of the promotion), the Promoter reserves the right in its sole discretion, (subject to any written direction given by a relevant Regulatory Authority), to cancel, terminate, modify or suspend the promotion. The Promoter may in its sole discretion disqualify any individual who tampers with the entry process.
16) By entering the promotion, each entrant agrees in addition to the above uses, that the Promoter may disclose entrants' personal information, to State and Territory lottery departments, the winners' names will be published as required under the relevant lottery legislation and the Promoter may publish or cause to be published the winner's names and suburb in any media.
17) The Promoter is Australian National Academy of Music, South Melbourne Town Hall, 210 Bank Street, South Melbourne, Victoria 3205 ABN: 18 067 405 190 CAN: 067 405 190
Shopping with confidence and protection against online fraud
The Australian National Academy of Music is committed to the highest standards of online shopping security, to ensure our customers can shop with confidence, and with the most up-to-date safeguards against online fraud.
We have taken active steps to help ensure your confidential details are protected throughout the online shopping process, and use state-of-the-art technology to assist us in reaching these goals.
How does it work?
When you make an online purchase with use, we use Secure Sockets Layer (SSL) encryption technology to accept all payment details, including your name, credit card number and expiry date. SSL makes it virtually impossible for a third party to intercept any information you send to us.
Once you have submitted your order, your payment details are separated from your order and passed directly to your financial institution via our Camtech Payment Gateway. The Camtech Payment Gateway is fortified with protections such as dual firewalls and enciphers to prevent anyone other than the Australian National Academy of Music and your bank from viewing your details.
Once your bank receives your payment details, the Camtech Payment Gateway receives an instant response to confirm that the transaction has been approved or declined. Our final receipt page will display this response from the bank.
Like to know more?
If you have any concerns about the security of our website, please contact us and we will address the issue immediately.
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