Terms & Conditions

ANAMates Memberships and Concert Packages

Tickets sold to ANAM events are subject to the following conditions of sale and to the requirements of the performance venues. By forwarding a membership and/or concert package application, it is understood that you have read and accepted these Terms and Conditions. If you acquire tickets, memberships and/or concert packages on behalf of someone else, you will be deemed to have agreed to these terms on your own behalf as an agent for them.

ANAMbassador Donations

The Australian National Academy of Music is listed on the Register of Cultural Organisations. Gifts of $2 or more are tax deductible.

ACN 067 405 190

General Conditions

ANAMates Memberships and Concert Packages are non-transferable.

Concert Package cards will be sent to the card-holder within two weeks (10 business days) of the concert package being purchased.

All transactions are in $AUD

Australian National Academy of Music Ltd
ABN: 18 067 405 190
ACN: 067 405 190
South Melbourne Town Hall
210 Bank Street

Telephone: 61 3 9645 7911 
Email: info@anam.com.au
Web: anam.com.au

Tickets, ANAMates Memberships and Concert Package Purchases

The right of admission is reserved.

Processing fees may be applicable.

No refunds or exchanges except as provided in the Live Performance Australia Code of Practice for the Ticketing of Live Entertainment in Australia

All ticket sales are final. No refunds or cancellations will be accepted once an ANAMates Membership, Concert Package or ticket has been processed.

Tickets are valid only if they are purchased through the ANAM Box Office.

Patrons arriving late to a performance will not be admitted into the auditorium until there is a suitable break in the performance.

ANAM reserves the right to alter, substitute or withdraw any advertised programs, artists, and venues.

Cameras and other recording devices are prohibited in the venue's auditorium. Mobile telephones, pagers and similar equipment must be switched off before entry into the venue’s auditorium.

Ticket holders enter the venue at their own risk.

ANAM is not liable to ticket holders for any claims, damages, compensation, losses or expenses as a result of a performance being cancelled, postponed or changed.

All patrons, regardless of age, must hold a valid ticket or card and occupy a seat or predetermined position (unless this has the potential to cause injury to a person).

Patrons who disrupt a performance, who are in possession of a prohibited item, or who are unable to produce valid concession identification when requested to do so, may be removed from the venue without refund of a ticket purchase.

ANAM reserves the right to record, broadcast and simulcast any performance.

All patrons are responsible for their own safety and property, and for the safety and property of any person accompanying them.

If you are photographed, filmed or taped whilst attending an ANAM concert, you consent to ANAM or third parties appointed by ANAM photographing, filming and taping you. ANAM or third parties appointed by ANAM can broadcast, publish, license and use any photographs, film, recordings and images of you without compensation. ANAM, the third parties and anyone acquiring from them a right to use the material are not liable in any way for its use.

If you have any questions about these Terms and Conditions, please call ANAM on 03 9645 7911

Prices and Discount Offers

ANAM tickets and Concert Packages are not subject to GST.

ANAMates Memberships are subject to GST.  All ANAM sales are final. No refunds or cancellations will be accepted once your order has been processed.

How will you ensure my privacy is respected?

Your personal details will be treated with confidentiality, in accordance with the appropriate legislation and ANAM’s Privacy Policy.

Shopping with confidence and protection against online fraud

ANAM is committed to the highest standards of online shopping security, to ensure our customers can shop with confidence, and with the most up-to-date safeguards against online fraud.

We have taken active steps to help ensure your confidential details are protected throughout the online shopping process, and use state-of-the-art technology to assist us in reaching these goals.


How does it work?

When you make an online purchase with use, we use Secure Sockets Layer (SSL) encryption technology to accept all payment details, including your name, credit card number and expiry date. SSL makes it virtually impossible for a third party to intercept any information you send to us. 

Once you have submitted your order, your payment details are separated from your order and passed directly to your financial institution via our Camtech Payment Gateway. The Camtech Payment Gateway is fortified with protections such as dual firewalls and enciphers to prevent anyone other than ANAM and your bank from viewing your details.

Once your bank receives your payment details, the Camtech Payment Gateway receives an instant response to confirm that the transaction has been approved or declined. Our final receipt page will display this response from the bank.

Like to know more?

If you have any concerns about the security of our website, please contact us and we will address the issue immediately.

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